Support

If you have any technical questions about any of our products you can contact us with details of what you are looking for or having issues with and we will get back to you with help.

You can also check our range of support questions and product instructions/handbooks below which may help with what you need.

Weights and approvals

Details of the weights and dimensions of each our antennas, their components and pallet weight for bulk orders.

Download weight specifications and approvals for our Antennas

tvLINK support 

Can I have more than 1 additional TV connected to my Sky Digibox?

Global offers a range of TV Distribution amplifiers to feed 2 TV’s, 4 TV’s & 8 TV’s.

Can I have more than 1 tvLINK connected to my Sky Digibox?

Global’s range of TV Distribution amplifiers will enable a tvLINK to be connected to all TV’s being fed from a 2-way, 4-way or a 8-way Distribution Amplifier.

I have only recently purchased another manufacturer’s TV distribution amplifier. Can I use a tvLINK?

Only Global’s range of Distribution amplifiers fully supports the tvLINK. You can use our bypass kit to route the control signal around another manufacturer’s splitter amplifier.

When I had my Sky Set-top box installed I decided not to purchase the tvLINK.The tvLINK is available from our online shop or from any good satellite retailer.

Using the tvLINK, will I only be able to see the Sky digital channel on my other TV?

The tvLINK is designed to allow you to control the SKY Digibox from another TV. You will also be able to see the same quality of TV pictures as you would from your main TV on all the TV channels.

I have seen a Global distribution amplifier & it appeared not to have a mains lead. How can this be?

The Sky Digibox is able to supply sufficient power through the RF2 Output port to power up to a 4 way distribution amplifier and 4 tvLINKs and so will not require additional mains supply.

I have connected my tvLINK but the LED is NOT lit?

Disconnect the tvLINK from the back of the second TV and connect it directly onto the back of the Sky box, no cable just the tvLINK female connector into RFOut2. Make sure that it’s connected the correct way round, with the LED being furthermost away from the Sky box.

If the LED does not light up, enter back into the installer menu and disable the power to RF2, save your settings, then enable power once again and save settings.

If it now lights up at this primary location you should check the cable and connectors. We recommend that you always use the tvLINK connectors supplied (download system diagram, for fitting instructions). If these are already in use make sure that you can not pull them off the end of the cable easily, as this will mean they are badly fitted.

Once the cable has been checked and all seems well, take the tvLINK back to the extended location and fit it to the end of the cable again (having already reconnected the primary end into the RF2 socket on the back of the Sky set-top box). Do not connect it to the second TV yet, does it work like this?

If the answer is ‘YES’ install a short length of coax between the tvLINK and the second TV, this will change the impedance and hopefully cure the problem.

If the answer is ‘NO’ however, there may be a piece of equipment in line that’s stopping the DC getting back to the Digibox. i.e. wall plates, splitters, boosters, amplifiers, videos etc. etc.

I have connected my tvLINK, the LED is lit but I can not change the channels of my Sky box from my other TVs?

Disconnect the tvLINK from the second location and take it to your Sky set-top box. Cover the front of the Sky Set-top Box to ensure that it can not see the remote control commands. (use something substantial like a book as the infrared pickup on the front of the Sky set-top box is sensitive). Test to make sure the remote no longer works with the Sky box before continuing.

Connect the tvLINK (female connector) directly onto the back of the Digibox (no cable just the tvLINK) into RFOut2, making sure the LED is furthermost away from the Sky set-top box and that the LED is lit.

Point the remote control at the tvLINK eye and try calling up one of the menus or changing channels.

If it works at the main location the suggestion is that either something in the installation is stopping DC from getting back to the Digibox. i.e. wall plates, splitters, boosters etc., or the cabling is NOT double screened and there is noise leaking through, which will also stop the signals. Harmonics can also cause a problem, try to avoid multiples of 11 metres (CT100 and Equivalent). The other thing that can cause a failure at the second location is the second TV running open circuit. This creates an impedance mismatch that can be cured by installing a small piece of coax cable between the tvLINK and the second TV.

If none of the above helps the tvLINK could be faulty and should be returned to your supplier for another one.

I have lost my tvLINK instruction guide.

To install your tvLINK follow the installation diagram.

How do I turn on the RF2 in the installer menu of my Sky set-top box:

Using your Sky Remote control in front of your Sky set-top box:

  1. Press the SERVICES button.
  2. Press the NUMBER 4 button [System Set-up].
  3. Press the 0,1 then the SELECT button [Installer menu].
  4. Press the NUMBER 4 again [RF Outlets].
  5. Press the DOWN ARROW button once [Outlet power supply].
  6. Press the SIDE ARROW button once [turning power on].
  7. Press the DOWN ARROW button once again [save new settings].
  8. Press SELECT.

I have a Sky HD STB, how do I turn on RF out 2?

Using the SKYHD remote control:

  1. Press the SERVICES button
  2. Press 001 then the SELECT button
  3. Press the RIGHT arrow button across to RF OUTLETS
  4. Press the SELECT button
  5. Scroll down to RFOUTLET POWER SUPPLY
  6. Press the right arrow key and set to ON
  7. Press the GREEN button to save

I have a Sky Q box, can I use tvLINK to connect to another TV?

No, the Q does not have an RF2 port which the tvLINK uses to transmit the TV signal.

If your question cannot be found above please contact us at tvlink@globalinvacom.com or call +44 (0) 1438 310510.

iO-LINK support

  • Press the SERVICES button
  • Press 001 then the SELECT button
  • Press the RIGHT arrow button across to RF OUTLETS
  • Press the SELECT button
  • Scroll down to RFOUTLET POWER SUPPLY
  • Press the right arrow key and set to ON
  • Press the GREEN button to save  

Example System 1 for SKYHD

  • New SkyHD box > iO-LINK > tvlink > connected to 1 TV
  • Activate the RFOUT 2 setting in the SkyHD box menu,the procedure on how to do this is in the guide that comes with the iO-LINK.
  • Check and make sure the L E D lights up on the box part of the tvLINK which is plugged into the distributed TV .
  • Tune in your distributed TV into the Sky signal using the analogue tuner in the TV.
  • If NO Sky signal then change the RF channel number setting 21-69 explained in the iO-LINK guide.
  • Problems, tvLINK not changing channels on distributed TV’s ?
  • Unplug the tvLINK and with the unit in hand take down to the iO-LINK and plug directly into the iO-LINK RFOUT port. The L E D on the box part of the tvLINK should light up.
  • Cover the front,sides and top of the SkyHD box and then point the SkyHD remote control at the sensor part of the tvLINK by pressing the buttons on the SkyHD remote control have a look to see if the Sky signal is changing channels on the main TV. If yes then the iO-LINK and tvLINK are ok and are fully working units and you will need to check the cable and the connectors take them off and refit them back onto the cable. 
  • Make sure there are no wall-plates or splitters inline along the coax cable blocking the power these need to be DC passing type wall-plates or splitters. 

Example System 2

  • New SkyHD box > iO-LINK> T Series distribution amplifier T120 OR T140>sending the Sky signal to a number of TV’s. 
  • Activate the RFOUT 2 Setting in the SkyHD box menu follow the procedure in the iO-LINK guide.  
  • Make sure the T Series distribution amplifier is mains powered either inline using our DCI-Inserter and Power supply, OR using just the power supply plugged directly into the side of the T Series amplifier.
  • Tune in your TV’s you are distributing the Sky signal to using the analogue tuner in each of the TV’s.
  • If NO Sky signal then change the RF channel number setting using channel numbers between 21 to 60 explained in the iO-LINK guide.   

Problems tvLINK not lighting up & no control?

  • Are there wall plates at the tvLINK location ? Non isolated wall plates require these pass power (DC) no resistors or capacitors if you look closely on the back of the wallplate.
  • Test the tvLINK unplug from the distributed TV location and with the tvLINK in your hand take this down to the iO-LINK and plug direct into the RFOUT port on the iO-LINK without any cable inbetween and the L E D should light up on the box part of the tvLINK. 
  • Cover the front,sides and top of the SkyHD box and then point the SkyHD remote control at the sensor part of the tvLINK by pressing the buttons on the SkyHD remote control have a look to see if the Sky signal is changing channels on the main TV. If yes then the iO-LINK and tvLINK are ok and are fully working units and you will need to check the cable and the connectors take them off and refit them back onto the cable. 
  • Make sure there are no wall-plates or splitters inline along the coax cable blocking the power these need to be DC passing type wall-plates or mains powered splitters. 

Example System 3

  • New HDbox > iO-LINK > DCI & Power supply connected to port zero on the SPC-4 > T Series distribution amplifier mains powered > tvLINK connecting to distributed TV’s one for each.
  • Activate the RFOUT 2 setting in the Sky box HD menu, procedure on how to do this is in the iO-LINK guide.
  • Check and make sure the LEDs are powered up on the SPC-4, Distribution amplifier, and tvLINKs.
  • Tune in your distributed TV’s into the Sky signals for each of the boxes you have plugged into the SPC-4, 
  • Now follow the SPC-4 guide on how to program each Sky box into the system in order for you to be able to get control of each box from each TV location.

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